For minor breaches of the scheme rules the caseworker assigned can issue a private reprimand.

All other sanctions must be approved by the scheme Standards Board, and could include a public reprimand, suspension or removal from the scheme.

In reaching a disciplinary decision, the scheme Standards Board will take account of a number of factors in deciding the disciplinary sanction that should apply:

• The regularity of breach
• Severity of breach
• Steps taken by the landlord to remedy the breach with the tenant
• Changes made to procedures in light of the breach
• Other disciplinary sanctions applied on the landlord in the past
• Relevant precedent